Stephanie Montgomery is the Senior Manager of Customer Loyalty and Insights at American Airlines. She leads a team of data analysts who develop customer insights and perform data-driven analysis to inform and support business decisions across the company. Before joining the Customer Loyalty team, Stephanie also served in the Domestic Sales Strategy and Finance organizations at American. Prior to joining American, Stephanie worked in the not-for-profit world, where she developed business plans and managed research initiatives to support start-ups and expansions of microfinance institutions to serve poor entrepreneurs around the world.
Stephanie has her MBA from the SMU Cox School of Business and B.A.s in International Relations and Spanish from Wheaton College, IL. She lives in Ft. Worth with her husband and two sons.